Terms and Conditions
Shipping and delivery
Over 90% of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 2-4 working days will be expected. There are some times during the year that delivery could be delayed due to holidays. Shipping cost to the UK Mainland is £7.80, and shipping to the Republic of Ireland is £15.40 per order as we require specialist insurance to ship goods of this nature. We only ship to the United Kingdom and the Republic of Ireland.
Returns and replacements
The best way is to email us at: firstname.lastname@example.org as soon as possible and we will cancel your order if it has not already been despatched. You must remember that in most cases, orders are dispatched the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund minus postage will be provided.
InformCare’s prime objective is to ensure the safety of the customer with regards to the safe use of products. InformCare staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. Detailed instructions about the appropriate use of all products is available online. InformCare cannot be held responsible for inappropriate use or misuse of the products supplied.
Our payment gateway is designed so that your credit card details are never entered into our site. They are processed at PayPal, which uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online, as all transactions are performed by PayPal. We do not store any credit card details, so additions to orders that are already placed will require you to place a new, separate order.
You can login on your account to view current and previous orders.
Competitions and giveaways
Entries are open to residents of the UK except employees of InformCare. Entrant(s) must be aged 18 or over. Proof of identity and age may be required. Use of a false name or address will result in disqualification. No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit. The prizes are not transferable to another individual and no cash or other alternatives will be offered. Prizes are subject to availability and the prize suppliers’ terms and conditions. The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value. The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by InfomPet. Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random. Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize. Competitions may be modified or withdrawn at any time.